Ready to place your order with us? Here is our general ordering process.
FILE SUBMISSION
The best ways to submit your file are either through our email: copies@copynet.com or in person on a USB drive (for Apple devices, we can also airdrop). Big files (more than 25MB) can be shared through Google Drive, Dropbox, WeTransfer, or any other file-sharing website.
We prefer PDF files to preserve all fonts and graphics, but we can accept most file types (jpg, png, tiff, etc.) If providing an Adobe file (.ai, .indd. psd), please ensure all graphics are embedded and text is either outlined or font is provided. Our graphic designer will check the file to make sure everything comes out correctly and the file resolution works well for printing. Files must be at the size you want your final print to be for it to be considered print-ready. If your design goes to the edge of your final size (full bleed), we ask that you include additional bleed to your file. An additional .125″ around all edges is preferred (ex. a 5″x7″ file with additional bleed will come out to 5.25″x7.25″ total).
PAYMENT
Our policy is to have a credit card to hold the job before we begin any work, whether you need design and/or printing done. You can either give us a call at (415) 567-5888 or stop by the store to provide the information, including the card’s billing zip code.
For those who want to keep a card on file for recurring orders, we will take down the information when placing your first order. For following orders, we will always confirm the card number before we proceed with the ordering process. If you need to provide a new card, please call or stop by in person.
If paying in cash, we will need full payment upfront before any design or production.
TURNAROUND
For most jobs, we can have them ready within the same day or by the next day. If any items in your project require further finishing (scoring, folding, binding, etc.), we may need an additional working day depending on the quantity. We will always provide a general estimate before processing the order.
PICKUP
Once your order is ready for pickup, we will give you a call and/or email. Pickup at our store is during our regular business hours from Monday-Friday, 9AM-5PM. Parking can be limited in our area, so if you plan on driving over, we recommend double-parking outside and we can hand off your order to you.
If you’re not able to pick up your order during our regular hours, we can also leave your order at the Pacific Food Mart across from us for you to pickup between 10AM-9PM everyday. Please note we will need to process payment before we can drop it off.
We can also deliver orders within the Bay Area and ship to those in other states. Please ask for a quote if this is needed for your order.